Blade Europe Terms of Services
Last updated: February 2023
These terms of services (“Terms of Services”) describe the conditions under which Blade France or Blade Monaco, as applicable (“Blade”, “we”, “us” or “our”) provides intermediate travel services (“Services”) to our customers (“Passengers”).
For the use of the website www.blade.com (“Site”) and the Blade mobile application (“App”), please note that separate Terms https://www.blade.com/app-website-europe-terms will apply. We recommend that you take the time to read them as they include important terms which may apply to you.
The Passengers may store these Terms of Services that have been communicated to him/her, allowing him/her to subsequently refer to them and print them.
About Blade
Blade France is a French SASU (“société par actions simplifiée”), with a capital of 2,594,000.00 euros, having its registered office at quartier le Perrat, Hélistation de Grimaud, 83310 Grimaud, France, registered with the Paris Trade and Companies Registry under number 914 262 985 RCS Frejus. Our ATOUT France registration number is IM083230001 and our insurer is HISCOX SA, 38 AVENUE DE L'OPÉRA, 75002 PARIS, FRANCE.
Blade Monaco is a Monegasque SARL (“société à responsabilité limitée”), with a capital of 15,000.00 euros, having its registered office at Héliport de Monaco, avenue des Ligures, 98000 Monaco, registered with the Monaco Trade and Companies Registry under number 22S09221.
You may also contact us by sending a request using the contact details specified at the end of these Terms of Services.
Identity of the Operators
Blade is an air charter broker and tourism intermediate. Blade does not have operational authority over aircraft. All flights are operated by licensed air carriers which have obtained all applicable certificates. Flights between Monaco Heliport and Nice Côte d'Azur will be operated by S.A.M Monacair (“Monacair”) or Héli Sécurité S.A.S (“Héli Sécurité”) using Airbus H 130 or H 125 aircraft or other aircraft as specifically requested by a Passenger on a full charter basis, pending availability (collectively, Monacair and Héli Sécurité are the “Operators”).
Before completing the transaction, Passengers are made aware during the checkout flow that either Monacair or Héli Sécurité will be operating their flight. Once the transaction is complete, Passengers will receive a confirmation by email informing them who the operator of the flight is.
Flight booking
The flight booking is completed after the completion of the following steps:
Account Registration
Sign in page: If you are already registered in our database, you shall complete the fields provided for this purpose under the Sign in page of the Site or the App by indicating your e-mail address and password.
Sign up page: If you are not registered yet, you shall create an account by completing the fields provided for this purpose under the Sign up page of the Site or the App, indicating the following information: last name, first name, e-mail, phone number and password.
Accuracy of Information: The Passenger guarantees the accuracy of the information provided. Information provided by Passenger during the registration of and use of the Services is and will, to the best of Passenger’s knowledge, remain current, accurate, and complete. If messages sent to an email address provided by you are returned as undeliverable, Blade reserves the right to terminate your account immediately without notice or liability.
You are responsible for maintaining the confidentiality of your account log-in credentials and activities that occur through the use of your account. Passenger will immediately notify Blade of an account’s unauthorized use or breach of security.
Flight Reservation
Flight requests are made through the Services. After signing in, the Passenger books a flight (either a seat in a scheduled flight or a private flight) and verifies the specificities of his/her order in the order summary (e.g., itinerary, date, time of departure and return, price). Finally, the Passenger chooses to validate his/her order by clicking on “Purchase”.
Passenger seating
Blade and/or Operators reserve the right to assign seats to all Passengers.
Payment
The flight price is in Euros and includes all applicable taxes and fees (including the VAT) and is viewable through our App and Site.
Use of our Site and App is free; however, purchases made through the Site or App must be made in Euros in the form of Visa, Mastercard, Diners Club International, JCB, Discover, or American Express. Blade does not allow the use of third-party credit cards.
Throughout its use of the Services, Passenger may receive “Blade Credits” to be used for future purchases on the Services. Blade Credits will be maintained on Passenger’s account and expire twelve (12) months following the date of their receipt. Notwithstanding the foregoing, Blade Credits received as a "Referral Discount" pursuant to the Blade Referral Program shall expire at the end of the calendar year in which they were added to Passenger's account.
We draw your attention on the fact that Blade may cancel a booking in case of error of display or technical error which makes the flight price obviously erroneous.
Flight Reassignments
To minimize cancellations and delays due to reasons outside of Blade’s control, Blade may reassign Passenger to a different aircraft, which may include a change of aircraft model, or suggest a different departure time. Blade will notify Passenger of the change, and if Passenger declines the change, Blade will provide Passenger a refund in the form of Blade Credits or Passenger may request to receive a cash refund.
Flight Confirmation
Flights are not confirmed until Passenger receives a confirmation e-mail. Blade will not provide confirmation until receipt of full payment for the flight. Blade will not accept payment for the flight unless, in connection with such payment, Passenger agrees to this Agreement.
Passenger may transfer their flight booking to another person subject to a notice of 1 day to Blade and an additional fee that may be up to 20% of the ticket purchase price.
Failure by the Passenger to comply with the obligations provided under these Terms of Services, and in particular, with respect to an incident related to the payment of an order, may result in the suspension or restriction of the Passenger’s access to its account, or even in the termination of the Services, depending on the degree of seriousness of the breach, without prejudice to any action for damages that we may take against the Passenger. Blade thus reserves the right to refuse any order from a Passenger with whom such a dispute may exist.
Specific needs and restrictions
Disabled Persons and Persons with Reduced Mobility
Flights are suitable for disabled persons or for persons with reduced mobility if they are able to sit in one of the seats of the aircraft with legs bent.
Special Assistance
Our staff can assist unaccompanied children, persons with reduced mobility and persons with illnesses or any other person who requires special assistance. If you require such assistance, please contact our Flier Relations team by emailing reservations.eu@blade.com or by calling +33 9 78 46 00 09 at least 48 hours prior to your scheduled departure.
If a Passenger has a medical history or a specific medical condition, it is recommended that the Passenger consult a doctor before taking a flight and take all necessary precautions for its flight to take place without incident.
Boarding conditions
Passengers shall arrive sufficiently early before the flight in order to be able to carry out all the necessary formalities for their journey (including security controls); in any event, they shall comply with the check-in deadline. Should the Passenger fail to do so or should the Passenger not present all the documents allowing them to be checked-in and therefore be unable to travel, Blade and Operators may refuse to transport and cancel the Passenger's booking, without any liability towards the Passenger.
Luggage policy
Passengers’ Obligations
Passengers declare that they are fully aware of the content of all of their luggage and undertake not to leave their luggage unattended from the time when they pack it, and not to accept items from any other person nor to travel with luggage entrusted to them by a third party.
Passengers expressly represent and warrant that they are aware of and shall comply with customs regulations which could be applicable to them depending on the departure, arrival or transit state, including concerning the transport of cash, tobacco and alcohol.
Luggage Allowance
Passengers are entitled to a minimum of one (1) standard-size carry-on bag (55 cm x 35 cm x 25 cm / 21.65 inch. x 15.75 inch. x 7.87 inch.) not exceeding 10 kilograms (Max 22 lbs), plus one small handbag (purse or laptop computer). Depending on the type of flight booked, passengers will also be entitled to one piece of check-in baggage (86 cm x 58 cm x 36 cm / 33.85 inch. x 22.83 inch. x 14.17 inch.), not exceeding 23 kg (Max 50 lbs). Contact our Flier Relations team by email at reservations.eu@blade.com to check the baggage capacities of each aircraft.All luggage is subject to Operator’s sole discretion. Additional luggage requires Operator’s pre-approval. Blade nor Operators assume liability for lost, damage, or delayed luggage. We encourage our Passenger to use soft bags.
Extra Luggage
Extra Luggage is subject to feasibility and an additional fee. Any additional luggage will be charged €45.00 excess luggage fee. If the number of additional luggage requires Operator to operate a second aircraft, the cost of the additional aircraft needed will be the sole responsibility of the Passenger. If your luggage requires special care (fragile luggage, dimensions outside the authorized standard, animals, etc.), you must contact Blade Flier Relations (reservations.eu@blade.com or +33 9 78 46 00 09) at least twenty-four (24) hours in advance. Any luggage that does not meet the required standard will be transported as soon as possible by air or land and subject to an additional charge at the expense of the Passenger.
Prohibited Items
Passengers must not carry or include in their luggage any items prohibited or restricted by the applicable laws and regulations in any departure, arrival or transit state or state over which the aircraft flies, including items that would endanger the aircraft, the persons or property aboard, in particular, explosives, inflammable or toxic substances, and weapons, as well as live animals, with the exception of pets, subject to the acceptance of the Operator.
Operators reserve the right to prohibit any items onto an aircraft with or without cause. Under no circumstances will Blade and Operators be responsible for refusing to allow prohibited items onto an aircraft.
Right of Search
For security reasons and/or on the request of the authorities, the Passenger may be asked to undergo a search of their luggage. If a Passenger is not available, their luggage may be searched in their absence, with a view to checking, in particular, whether it contains the prohibited items referred to above. If a Passenger refuses to comply with such requests, the Operator may refuse to transport such Passenger.
Refusal to transport
Operators may refuse to transport or remove a Passenger from an aircraft for any of the following reasons:
- failure to comply with these Terms of Service, the Operator’s instructions in general and the applicable regulations;
- the Operator has doubts as to the validity of the travel documents presented by the Passenger;
- behavior likely to cause prejudice to anyone or likely to delay check-in procedure or the flight, in particular which could endanger security, health, hygiene or good order aboard the aircraft, notably if the Passenger uses intimidation or has a disorderly, disruptive, abusive, threatening, aggressive or inappropriate conduct;
- appearance that the Passenger is intoxicated or under the influence of alcohol, drugs or medication which could present a risk to himself, other passengers or the aircraft;
- appearance that a Passenger is engaged in illegal activity; or
- unauthorized photography in lounges or on flights.
Conduct aboard aircraft
Aboard the aircraft, Passengers shall not behave in a way that may cause discomfort or inconvenience, or that may threaten other Passengers or the aircraft. In particular, Passengers shall comply with the Operators’ and pilot’s guidance, instructions and recommendations in order to ensure the security and safety of the flight and the comfort of the Passengers.
For security reasons, the Operator may prohibit or limit the use aboard the aircraft of electronic devices, such as mobile phones, computers, electronic games, except for hearing aids and pacemakers.
Smoking and personal consumption of alcohol is strictly prohibited aboard aircraft.
If a Passenger fails to comply with the provisions of this article or commits a criminal or reprehensible act aboard an aircraft, the Operator may take all the necessary appropriate and reasonable measures pursuant to legislative and regulatory provisions, including disembark the Passenger, use restraining measures at any stage of the flight and take legal action against said Passenger.
Passenger is responsible for all costs, including excessive cleaning, associated with any damage, stains, or extraordinary wear and tear caused by, or otherwise attributed to, Passenger or participant’s passengers on any flight. Such damage fees will be charged to the default form of payment listed in Passenger’s account.
Administrative, legal and health formalities
Passport and Visas
Passengers shall comply with passport and visa requirements.
The Passenger must present government-issued photo identification before boarding. Such identity document should match the name as it appears on the flight confirmation email. Failure to provide proper identification may result in (i) delay of boarding and departure, or (ii) denial in boarding and forfeiture of amounts paid for the flight.
The most common travel documents you will need are:
- an international passport or identity card. Be sure to check the validity of your passport or identity card, as some countries only allow entry if your passport or identity card is valid for at least six months after your arrival date;
- a travel visa or other authorization documents, if applicable.
Blade and Operators may not be held liable for the consequences suffered by a Passenger if he/she fails to comply with the obligations referred to in this article or the applicable regulations.
COVID-19 and Passenger Vaccination Policy
All Passengers shall comply with applicable regulations regarding COVID-19. Please visit https://www.iatatravelcentre.com/ for more information.
Blade and Operators reserve the right to request proof of vaccination, such as a vaccination card, a picture or photocopy of a vaccination card or similar government-approved vaccination passport, at their sole discretion. Blade and Operators may refuse service to any Passenger who does not comply with the abovementioned requirements, including a failure to provide sufficient proof of vaccination status or negative COVID-19 test results, as applicable, and such Passenger will not be entitled to a refund unless they have purchased COVID-19 Flight Insurance (if applicable).
Cancellation, change, and delay
Considering these Terms of Services relate to intermediate travel services, the right of withdrawal is not applicable.
Please visit our Cancellations, Changes, and Delays policy for more information.
Financial Guarantee
As a tourism intermediate, Blade obtained a financial guarantee in compliance with Article L. 211-18 of French Code of Tourism from the Association Professionnelle de Solidarité du Tourisme (“APST”), 15 Avenue Carnot, 75017 Paris, France.
Insurance
Trip cancellation, health, and accident insurance are available for purchase by all Passengers from third parties. Blade shall provide details on such insurance to Passengers upon request.
Non-Conformity
The Passenger shall communicate any non-conformity that he/she identifies during the performance of the Services to Blade at the contact details mentioned at the end of these Terms of Services in accordance with Article L.211-16, II of the French tourism code.
Disclaimer of warranty and limited Liability
To the fullest extent permitted by law, Blade makes no warranty or representation of any kind, express or implied, regarding the Services and/or any content, data, software, materials, information, products, services and/or operation of the Services, all of which are provided on an “as is” and “as available” basis. Passenger expressly agrees that the use of the Services is at its sole risk. To the fullest extent permitted by law, Blade expressly disclaims any representation or warranty, express or implied, that the Services will be error-free, secure, uninterrupted, or virus-free.
To the maximum extent permitted by applicable mandatory laws, Blade, its agents and/or employees will not be responsible or liable for any direct, indirect, punitive, incidental, special, or consequential loss, claim, injury and/or damage arising out of, or in any way connected with, the use of these Services, or for any information software, products, and services obtained through the Services, or any failure or delay, or the performance or non-performance by Blade, whether based on contract, tort, strict liability, or otherwise, even if Blade has been advised of the possibility of any loss, claim, injury and/or damage.
With respect to the travel services that the Passengers book though our Services under these Terms of Services, Blade is responsible for the proper performance of such travel services in accordance with Article L. 211-16 of the French tourism Code and we will provide assistance if the Passenger is in difficulty as provided for in Article L. 211-17-1 of the same Code.
Where we enable you to connect with other services providers, and that your purchase corresponds to the definition of Linked travel arrangement as set out in Article L.211-2 III of the French Tourism Code, the relevant provisions are applicable. In such case, rights applying to packages under Directive (EU) 2015/2302 will not apply and Blade will not be responsible for the proper performance of the individual/those additional travel services.
Changes to these Terms of Services
Blade reserves the right to adapt, modify or update these Terms of Services at any time. In case of modification, the Terms of Services in effect on the day of the flight confirmation email shall apply to the flight booking.
Personal data
In the context of the provision of the Services, Blade collects and processes your personal data. Operators will also process your personal data to provide the travel services. You will find further information on such processing and on your rights in our Privacy Policy available here https://www.blade.com/europe-privacy-policy.
Applicable law and DISPUTE resolution
These Terms of Services are governed by the laws of France subject to any mandatory provisions of your local jurisdiction. Nothing in these Terms of Services affects your rights to rely on mandatory provisions of your local jurisdiction. These Terms of Services are applicable to the extent that they are not contrary to the law in force or the rules governing public order, in which case, said law or rules shall prevail.
If you submitted a claim to our customer service department and you are unsatisfied with our response, you can contact for free the Tourism and Travel Mediation Office (MTV). To find out more about your rights in the event of a dispute, visit the following website: www.mtv.travel. Contact details: MTV Médiation Tourisme Voyage, BP 80303, 75823 Paris Cedex, whose mission will be to propose a solution enabling the amicable resolution of the dispute.
Besides, pursuant to Regulation (UE) No 524/2013 of the European Parliament and of the Council of 21 May 2013, the following link provides access to the online dispute resolution platform: https://ec.europa.eu/consumers/odr. This platform is made available by the European Parliament to allow consumers and companies to settle their disputes.
Contact
For any questions regarding the performance of the Services, including for any assistance or complaint, the Passenger may contact Blade by email at reservations.eu@blade.com, by phone at +33 9 78 46 00 09, or by visiting our office located at 195 Av. de l'Héliport, 83310 Grimaud, France.